1.0 Website Development
a) All websites are developed to work primarily across all major browsers and platforms including other devices such as mobile phones and touchpads. However, we cannot guarantee complete and/or long term compatibility across every major browser,platform or handheld device due to updates/upgrades by their respective vendors.
b) We cannot guarantee compatibility in old or redundant browser software.
2.0 Web Hosting
Payments for web hosting are non-refundable.
3.0 Fees & Charges
a) We require a 50% of the total payable fee before we start our work.
b) The 50% deposit is not refundable should you not satisfy or decided to forfeit the project half way.
c) The remaining 50% is due once the work is completed by us. The balance shall be paid within the duration of 14 days once due.
d) Any extra feature requests that are not quoted in the quotation will be charged at extra.
e) If the Client would like to use his own or existing hosting, we’ll need to collect 100% upfront payment.
4.0 Refund / Cancellation Policy
a) Provide a minimum of one months notice in writing, or by email should you wish to cancel any contract. There is additional RM50.00 admin fee will be charged upon Client for cancellation. (The admin fee covers time taken to discover the cancellation, generating an invoice and posting)
b) We do not provide any kind of refund once you have made payment to us.
c) Under some circumstances, we’ll provide refund. We’ll provide refund when we fail to initiate the project, or fail to deliver the project as per sign-up request. If we fail to deliver the project with special requests / features which added in after the initial discussion and quote, it is not considered as a “fail to deliver”.
5.0 Materials / Information
a) Client shall give us all the relevant information and materials required to complete the project. For example, photographs, logos, written copy and other related material.
b) If there’s any delay in supplying these materials to us which leads to a delay in the completion of work, we have the right to extend any previously agreed deadlines.
c) We are not responsible for any copyright infringement issue if you illegally misused, steal or copy any pictures, photos or content and give it to us. All content or information provided by Client should be 100% original.
d) The Client guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to us for inclusion in their website, or other design, are owned by the Client, or that the Client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, indemnify and defend the Company and its subcontractors from any liability (including solicitors fees and court costs), including any claim or suit, threatened or actual, arising from the use of such elements furnished by the Client.
6.0 Delay of Project
a) Once we have completed the work, the Client will be notified to review it. The Client must get back to us in writing of any unsatisfactory points within 7 days of such notification. Once approved, or deemed approved, work cannot be rejected subsequently and the contract will be deemed to have been completed and the 50% balance of the project price will become due in 14 days.
b) Should Client need to delay the project development, Client is obliged to settle the 50% balance in the end of second month and we will continue on the project once Client get back to us.
c) We deserve the right to shut down the Client's website for any failure in payment after the maximum 2 months duration.
a) Once Client has confirmed the web design work completed by us, there is no extra or further warranty governed by us after we have pass Client the logins.
b) We will not be responsible for any malware, virus or hacking abuse when the ownership is transferred to Client. Client is advised to do their own backup, firewall setup, SSL installation and any other security preventive measures on their own. There will be extra charges if the Client wants us to do the backup, Firewall setup, SSL installation or security measures.
c) If it’s a mistake caused by Client/user which tamper with the functionality of the content management system, software , plugin or web apps, we are not responsible to it. Once Client/user have edited the HTML or CSS of the website by their own, we are not responsible to it.
d) Client will have full ownership of the website, domain and hosting after have settled 100% payment. During the project period, we reserve the ownership of the design and development work and we can add/edit/remove any content or the entire website as we seem fit. Warranty is also void if Client insist on getting the login before the full payment is settled.
e) As long as Client have any outstanding fee on the website design project, the ownership and copyright of the website belongs to Jinnesy. Full ownership will only be legally transferred when Client have settle all the outstanding balance, such as web design service balance, domain fees, web hosting fees and any other related service fees. When the ownership is still belonging to Jinnesy, we have the power to add, edit and remove any content and the design as we seem fit.
f) At the bottom of the website page(s) after payment has been completed, usually it will say Copyright and the name of Client's business or company. We do however reserve the right as Jinnesy responsible for the design and/or development to place a small and unobtrusive link at the bottom of Client's website, thereby not hindering or distracting from Client's website design.
g) Jinnesy also reserve the right to display and link to Client completed project as part of our portfolio, and to write about the project on other websites, in magazine or articles, books, written or digital publications of any design and source. Please inform us in advance of the website going live if Client does not want
us to add Client's website to our portfolio of work.
We will not be held liable for any missed launch date or deadline, if the Client has been late in supplying materials, or has not approved or signed off work on time, at any stage.
a) We cannot guarantee that the functions contained within any web page (or part of Client's website design), will always be error free, and therefore the company will not be liable in any way whatsoever to Client for any third party damages, including lost profits, lost savings, or other incidental, consequential or special damages arising out of the operation of or inability to operate this web site and any other web pages, even if Client has advised us of the possibilities of such damages.
b) If the Client does not respond to our request to discuss or choose ongoing support options, the Client will automatically be placed on what we feel is the most appropriate support package.
c) There may be an additional fee for any design changes requested after the initial agreed design has been signed off.
d) If Client is hosting the website elsewhere, we cannot guarantee that the website is fully compatible with all hosting provider’s server operating systems, especially any contact forms, Content Management Systems, database driven websites, etc.
e) Client cannot transfer this contract to anyone else without our consent or permission.
We reserve the rights to amend the terms and conditions above without any prior notification. Failure to receive notification of a change does not make those changes invalid.